Dolores Street Community Services
  • SF, CA, USA
  • $22
  • Hourly
  • Full Time

Medical, dental, vision, long-term disability, life insurance and optional retirement, flexible spending account, and commuter benefits for full time staff. Generous paid time off.

Position: Lead Health Promoter/House Supervisor

Program: Richard M. Cohen Residence

Reports To: Program Director

Compensation: $22 per hour (1.0 Full-Time Equivalent). Full-Time, 37.5 hours per week. Benefits include medical, dental, vision, long-term disability, life insurance and optional retirement, flexible spending account, and commuter benefits.

To Apply: Resumes submitted without a cover letter will not beconsidered.

Deadline: Interviews will be conducted on a rolling basis until positions are filled. The projected start date for this position will be August 1, 2021. Please note that hiring is contingent upon funding.

About the Organization:

Founded in 1983, Dolores Street Community Services (DSCS) is a multi-issue, multi-strategy nonprofit organization, with an annual budget of $14 million, based in San Francisco's Mission District. Our mission is to nurture individual wellness and cultivate collective power among low-income and immigrant communities to create a more just society. We provide direct services to meet immediate needs, as well as affect broader change by engaging in advocacy and community organizing, working on a wide range of issues from homelessness to housing to immigration toemployment. We believe deeply that these issues areinterconnectedand that solidarity and the linking of these issues is core to our work in our efforts to create a more just society.

About the Program:

The Richard M. Cohen Residence is a Transitional Residential Care Facility (TRCF) located in the Mission Dolores neighborhood of San Francisco. The program provides housing and supportive services to 10 individuals living with HIV/AIDS, many of whom were formerly homeless. Services offered include health education, case management, housing navigation, community activities, and food/meal support. The program promotes self-sufficiency and client empowerment and works with each person to identify individualized goals for achieving long-term housing.

Position Summary:

The Lead Health Promoter/House Supervisor is responsible for overseeing a team of 4 Health Promotors, who support the health and well-being of residents at the Richard M. Cohen Residence. The Lead will provide direct supervision to staff, hold regular team meetings, coordinate training needs, and manage the team's schedule. There is 1 Health Promoter on duty per shift, providing 24/7 coverage for the site. The shifts include 8am to 4pm, 4pm to 12am, and 12am to 8am. During evening and weekend shifts, this person acts as the main staff contact at the site.

The Lead Health Promoter/House Supervisor will also assume duties of the Health Promoter/House Monitor, which include monitoring and maintaining site safety, responding to emergencies, managing conflict resolution, and providing administrative support. The Lead will work one-on-one with residents to provide health education and treatment adherence support. The Lead will also provide housing navigation assistance in collaboration with the Clinical Social Worker. The ideal candidates will have professional and/or lived experience related to HIV/AIDS and health promotion.


  • Provide direct supervision to a team of 4 Health Promoters.
  • Lead regular team meetings and staff supervision, manage the schedule, coordinate coverage as needed, deliver trainings, and provide ongoing support to staff.
  • Work collaboratively with the Clinical Social Worker and Program Director to coordinate services and activities for the program and its residents.
  • Screen all visitors and act as the first point of contact for residents and guests.
  • Establish a welcoming and client-centered environment, while ensuring a high quality customer service is provided by the team.
  • Oversee all building activity, providing support to challenging situations, crisis intervention, and de-escalation.
  • Respond to emergencies by following the appropriate organizational protocol.
  • Promote compliance of program policies and House Rules, documenting incident reports in a timely manner.
  • Work collaboratively with program team to provide housing navigation assistance to residents, which will include identifying appropriate long-term housing opportunities, completing necessary applications, obtaining documentation needed, and supporting the moving process.
  • Monitor and compile all reports for the Health Promoter team, addressing issues with the Program Director as appropriate.
  • Provide health education and treatment adherence support to residents, many of whom will be managing their medications independently for the first time.
  • Assist with the coordination of house meetings and community activities.
  • Provide additional administrative support to the program and/or property management needs.
  • Participate in staff training, staff meetings, and staff development activities as requested.
  • Perform other duties as assigned.

Position Requirements:

  • 3+ years of direct service experience in case management, health education, or a similar field.
  • At least 1 year of experience supervising 2 or more staff members. Experience with managing schedules and shift coverage preferred.
  • Demonstrated knowledge/experience working with individuals living with HIV/AIDS or those experiencing homelessness.
  • Bilingual (written and oral) in Spanish preferred but not required.
  • Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation.
  • Strong written and oral communication skills.
  • Ability to work both independently and as a member of a multi-disciplinary team.
  • Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.
  • An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco.
  • A strong commitment to housing justice, as well as inclusive and multi-cultural programming.

Dolores Street Community Services ( is an equal-opportunity employer and seeks applicants of the greatest diversity possible, including women, people of color, lesbian/gay/bisexual/transgender individuals, persons with disabilities, and formerly incarcerated individuals.

Dolores Street Community Services
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